WEBSITE AND MOBILE APPLICATION PRIVACY POLICY
Document Reference: ATT-IT-WPN001
Version: 02 – Proposed Revision
Applicable Platforms: ATT Website, ATT Online Store, Apple iOS and Google Android Applications
1. Introduction
Auto and Truck Tyres (Pty) Ltd (“ATT”, “we”, “us” or “our”) is committed to protecting the privacy, confidentiality and security of personal information collected through our websites and mobile applications.
This Privacy Policy applies to the ATT corporate website, ATT Online Store web platform and ATT Online Store mobile applications available through the Apple App Store and Google Play Store.
ATT processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and applicable data protection legislation
2. Information We Collect
When customers access or use our website or mobile applications, ATT may collect the following information:
• Customer names, contact numbers and email addresses.
• Business names, customer account numbers and account information.
• Usernames and authentication information.
• Billing and delivery addresses.
• Product enquiries, purchases and transaction history.
• Order details, payment information and account activity.
• Device information, IP addresses and application usage data.
• Website and application performance, diagnostic and analytics information.
Information is collected only where reasonably necessary to provide our services, manage customer transactions, maintain security and improve our digital platforms.
3. Purpose of Information Collection
ATT collects and processes user information for the purpose of facilitating customer transactions,
managing customer accounts and conducting internal operational and analytical reporting.
This includes:
• Processing customer orders and transactions.
• Managing customer accounts and order history.
• Providing product information, pricing and availability.
• Facilitating order fulfilment and delivery.
• Providing customer support and account-related communication.
• Monitoring website and mobile application performance.
• Analysing application usage and customer transaction trends to improve functionality, service delivery and the customer experience.
• Maintaining information security and preventing unauthorised access.
• Analytics information is used for ATT’s internal business reporting, operational improvement and service optimisation.
4. Information Sharing and Third-Party Disclosure
ATT does not sell, rent or commercially distribute personal information collected through its website or mobile applications to third parties.
Information collected for customer transactions and internal analytics is used for ATT’s business operations and is not provided to independent third parties for their own marketing, analytics or commercial purposes.
Where necessary to operate our services, authorised technology, hosting, payment processing, logistics or support providers may process limited information on ATT’s behalf, subject to appropriate confidentiality, security and data protection requirements.
Personal information may also be disclosed where required by law or to fulfil legitimate contractual obligations
5. Data Security
ATT implements appropriate technical and organisational security measures to safeguard personal information against unauthorised access, disclosure, alteration, misuse or loss.
Access to personal information is restricted to authorised personnel and service providers with a legitimate operational requirement
6. Data Storage and Retention
Personal information is retained only for as long as reasonably necessary for transaction processing, customer account management, internal analytics, contractual obligations or statutory compliance.
Information that is no longer required will be securely deleted, destroyed or de-identified in accordance with applicable legislation and ATT’s internal data management procedures.
Where personal information is processed outside South Africa, appropriate safeguards will be applied in accordance with POPIA
7. Website and Mobile Application Analytics
ATT may collect website and mobile application usage information, including device details, technical diagnostics, user activity and transaction-related information.
This information is used to:
• Evaluate website and application performance.
• Identify and resolve technical issues.
• Improve navigation, functionality and customer experience.
• Analyse internal customer transaction and service trends.
• Support operational reporting and business improvement.
Information collected for these analytics purposes is used internally by ATT and is not sold or provided to independent third parties for their own analytics or marketing purposes.
Where cookies, application identifiers or similar technologies are used, they will be managed in accordance with applicable privacy requirements.
8. Mobile Application Permissions
ATT’s mobile applications may request access to device functionality where necessary to provide specific application features.
Where applicable, users will be informed of the purpose of the permission and may manage permissions through their device settings.
ATT will not access protected device functionality without the applicable permissions or lawful basis.
9. Children's Privacy
ATT’s website and B2B mobile applications are intended for business customers and authorised users.
ATT does not knowingly collect personal information from children under the age of 18 through its B2B mobile applications.
10. Your Privacy Rights
In accordance with POPIA, users may request access to, correction of or deletion of their personal information, subject to applicable legal and contractual requirements.
Users may also object to certain processing activities, withdraw consent where applicable, or lodge a complaint with the Information Regulator of South Africa.
Information Regulator: https://inforegulator.org.za
11. Account and Information Deletion
Users may request the review, correction, deactivation or deletion of their account and associated personal information by contacting ATT’s Deputy Information Officer.
Such requests will be processed in accordance with POPIA and applicable legal, contractual and financial record-retention obligations
12. Updates to This Privacy Policy
ATT may update this Privacy Policy to reflect changes in legislation, technology, business operations or website and mobile application functionality.
The latest approved version will be made available through ATT’s website and mobile applications
13. Contact Information
Auto and Truck Tyres (Pty) Ltd
Deputy Information Officer: Marius Erasmus
Email: MariusE@att-tyres.co.za
Telephone: 086 999 0107
Physical Address: 5 Bezuidenhout Road, Wadeville, Germiston, 1422, South Africa
Website: https://autoandtrucktyres.co.za/