QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons

1. Role Purpose

To facilitate and assess learners enrolled in the National Occupational Certificate: Food & Beverage Service Attendant (ID: 124385) learnership, ensuring practical workplace readiness, service excellence, and compliance with CATHSSETA/QCTO requirements.

2. Key Responsibilities

• Facilitate training sessions for waitron learners
• Assess learner competence in both theory and workplace performance
• Guide learners through structured learning and workplace application
• Conduct formative and summative assessments aligned to unit standards
• Maintain accurate learner records, POE documentation, and attendance tracking
• Coach learners on service standards, customer interaction, and operational readiness
• Monitor learner progress and provide continuous feedback
• Ensure compliance with CATHSSETA/QCTO requirements and audit readiness
• Submit assessment reports and updates to Project Lead
• Coordinate with hospitality sites for workplace-based learning integration
• Manage own travel and facilitation schedule across Gauteng sites

3. Qualifications & experience

MANDATORY:

• Registered CATHSSETA assessor/moderator or relevant facilitator qualification (ETDP SETA or equivalent).

• Relevant qualification in Hospitality / Restaurant Management and/or minimum 3 years’ practical experience in Restaurant/ Hospitality industry (e.g. Senior Waiter, Restaurant Supervisor, or Hospitality Management qualification).

PREFFERABLE:

• Strong understanding of service operations and occupational training.

4. Competencies & Attributes

• Strong facilitation and customer-service mindset
• High energy and engaging training delivery style
• Strong compliance and documentation discipline
• Ability to coach and develop frontline service staff
• Practical, hands-on industry experience
• Strong organisational and time management skills
• Ability to work independently across multiple sites

5. Working Conditions

• Contract basis (12-month learnership cycle)
• Travel within Gauteng to multiple hospitality training sites
• Approx. 2–3 training engagements per week
• Reports to Project Lead: Employment Learnership Division
• Responsible for full learner lifecycle management