Key Responsibilities

• Ensure IT systems and equipment are available to all users to perform their daily duties

• Manage IT helpdesk and ensure tickets are resolved within SLA

• Prevent recurring faults from occurring and set up desktops/laptops with all applications

• Manage server and application availability to achieve 99.9% system accessibility

• Perform proactive daily checks and routine maintenance to prevent downtime

• Attend meetings with support and management teams to discuss requirements

• Monitor and manage infrastructure and supplier performance

• Handle escalations for unresolved IT failures

• Share knowledge and develop team skills

• Maintain a clean and organized work environment