This position will be responsible for the following 4 Key Performance Areas:

1. MANAGING CPT DEPOT

1. MANAGE & OVER SEE OPERATIONS & STAFF
2. MANAGE VEHICLES MAINTENANCE & REPAIRS

1. CUSTOMER VISITS EXISTING & NEW CLIENTS

KEY PERFORMANCE AREA

(RESPONSIBILITIES)

MEASURE | KPI

(WHAT SUCCESS LOOKS LIKE)

Financial Responsibilities:

RATES NEGOTIATIONS FOR POTENTIAL CLIENTS

MANAGE BRANCH COSTS

MAINTENANCE QUOTES & COMPARRISONS

CASH CLIENTS’ QUOTES & COLLECTIONS EX CPT

MANAGEMENT OVERTIME & COSTS

MANAGEMENT OF CASUALS & COSTS

Customer Responsibilities:

SOURCING NEW CUSTOMERS

GENERAL CUSTOMER SERVICES QUERIES- EMAIL- WHATS APP-TELEPHONICALLY

REPORTING ON VOLUMES & KPI’S

ENSURING OPERATIONS RUN SMOOTHLY DAY TO DAY

CUSTOMER VISITS AS AND WHEN REQUIRED

Operational Responsibilities:

DAILY ROUTE PLANNING WITH OPERATIONS

TIME SHEETS

FLEET IT

REPORTING

MANAGE FLEET CONTROLLER

LOAD PLANNING FOR KEY ACCOUNTS

BTW’S

TIME SHEETS DRIVERS & CASUALS

OVER SEE NIGHT SHIFT SUPERVISORS

ENSURING FUEL ACCOUNTS ARE TOPPED UP AT ALL TIMES

KEY ACCOUNTS OPERATIONAL UPDATES

HEALTH & SAFETY

Learn & Grow Responsibilities:

SALES & NEW BUSINESS

EXCEL

UNDERSTANDING EVERY LEG OF THE COURIER PROCESS

ROUTE PLANNING