Key Responsibilities:

 

Oversee daily call center operations.

 

• Lead process implementation aligned with ATT standards.

 

• Monitor team KPIs and ensure performance targets are met.

 

• Liaise with AMS Branch Managers and internal departments.

 

Profile:

 

• 3–5+ years in a leadership/customer service management role.

 

• Strong knowledge of sales processes and call centre management tools.

 

• Experience in CRM systems and sales documentation processes.

 

• Ability to train and develop junior team members.