Truck Drive-Thru & Alignment Centre
About
Truck Drive-Thru & Alignment Centre
The Truck Drive-Thru & Alignment Centre at Auto & Truck Tyres (ATT) is designed to provide comprehensive, high-efficiency service for commercial vehicles. Our Truck Drive-Thru Centre specializes in tyre replacements, wheel alignments, suspension repairs, & exhaust system customizations for trucks, buses, and forklifts. Alongside this, our Truck Wheel Alignment and Repair Centre offers specialized alignment services using state-of-the-art VK4000 camera-based systems, ensuring precise diagnostics & repairs. Our capabilities extend to custom exhaust system fittings and unique security solutions such as anti-siphoning devices & wheel lock nuts with personalized codes. We pride ourselves on quick turnaround times, ensuring that customers’ vehicles are fit for the road as efficiently as possible.
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Processes
Truck Drive-Thru Centre
- Customers can book services either through our call center or arrive as walk-ins.
- Services include tyre & rim quotations, puncture repairs, & comprehensive vehicle pre-inspections.
- Our team utilizes advanced Wi-Fi-enabled torque wrenches for precision tyre replacement, balancing, & torque setting, ensuring each vehicle leaves with optimal performance.
Truck Wheel Alignment & Repair Centre
- Wheel alignments are performed using a VK4000 camera-based system, offering precise before-and-after readings.
- Additional services include suspension checks & repairs, kingpin replacements, tie rod end adjustments, and other essential mechanical repairs such as bolts, wheel studs, & drag links.
- Along with wheel lock nuts coded specifically for each customer, adding an additional layer of security.
Exhaust Centre
- We also specialize in custom-made exhaust systems for trucks, buses, forklifts, and generators.
- Our team can bend pipes up to 50 mm in diameter and install unique anti-siphoning devices.
Purpose and Objectives
The Truck Drive-Thru & Alignment Centre’s primary goal is to be the go-to service provider for truck and commercial vehicle owners by offering a wide range of high-quality, reliable services. Our objectives are:
- To ensure the safety and performance of our clients’ vehicles with precise, advanced diagnostics and repair services.
- To provide seamless and efficient customer service, reducing downtime through streamlined processes.
- To enhance fleet management solutions with integrated technologies such as RFID tracking and automated job card processing.
- To offer custom services tailored to individual client needs, such as exhaust customizations and security enhancements.
Future Plans and Projects
The future of the Truck Drive-Thru & Alignment Centre is focused on embracing new technologies and enhancing service capabilities. Key initiatives include:
- Automation & Integration: Leveraging Salesforce tablets for streamlined job card processing, vehicle tracking, and pre-inspections, improving operational efficiency.
- RFID Tracking: Implementation of RFID technology to monitor tyre movements across sites, providing customers with accurate usage data.
- Training & Expansion: Expanding the training programme for new fitters and further integrating our services with fleet management solutions for key clients such as John, Paul, and Stephen.
- Customer Experience: We continue to focus on reducing wait times and improving service speed, ensuring that all team members receive advanced training for better customer support. Additionally, we aim to grow our partnerships with end-user customers, providing comprehensive fleet services and solutions tailored to their unique requirements.
By combining cutting-edge technology with our highly skilled workforce, the Truck Drive-Thru & Alignment Centre is committed to delivering top-tier services, ensuring the safety, performance, and longevity of every vehicle we service.